billing

Hi ​@Colin Southgate,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Hi ​@Colin Southgate .

Thanks for your post. I’m sorry for any confusion caused.

Montenegro is not included in our standard 50+ inclusive roaming destinations. This means that any usage there (including data, calls or texts) is classed as chargeable roaming.

As you’ve only turned your phone on, it’s possible it has connected briefly to the local network, which can trigger data usage in the background.

To help prevent any further charges while you’re abroad, you can reduce your bill cap to £0 in your account settings, which will stop any additional chargeable usage.

If you need any help with this, please let us know and we’ll be happy to assist.

Thanks,

Marquerita

The iD Mobile Team

Thanks Marquerita

I have set cap to £0

Colin 

Hi ​@Colin Southgate,

It's a pleasure. Thank you so much for being such an understanding customer, we truly treasure customers like yourself. If you do require any further assistance, please drop us a message and we would be more than happy to assist.
 
 
Have a wonderful day further and a fantastic week ahead!

Thanks.

Thanks again Kwanele 

What are the chances of either a full or partial refund for the charges ?

Thanks Colin 

Hi ​@Colin Southgate,

Sorry to hear about the charges. 

This isn’t something we’re able to review or arrange here on the Community, as it requires access to your account and billing details. The best option would be to contact our Live Chat team, who can look into the charges in full and advise whether a refund may be possible.

You can reach them here: https://www.idmobile.co.uk/live-chat

They’ll be able to go through everything with you and provide a clearer answer based on your specific situation.

Regards,

Gemma M

The iD Mobile Social Media Team