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Active Contributor
April 23, 2026
Question

billing

  • April 23, 2026
  • 6 replies
  • 45 views

Hi I have noticed my bill is £37 of which £25 is for data and texts etc I have just landed in Montenegro and all I have done is turn my phone on. Can you advise 

 

Thanks 

 

Colin 

    6 replies

    iD Mobile Employee
    April 23, 2026

    Hi ​@Colin Southgate,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

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    iD Mobile Employee
    April 23, 2026

    Hi ​@Colin Southgate .

     

    Thanks for your post. I’m sorry for any confusion caused.

     

    Montenegro is not included in our standard 50+ inclusive roaming destinations. This means that any usage there (including data, calls or texts) is classed as chargeable roaming.

     

    As you’ve only turned your phone on, it’s possible it has connected briefly to the local network, which can trigger data usage in the background.

     

    To help prevent any further charges while you’re abroad, you can reduce your bill cap to £0 in your account settings, which will stop any additional chargeable usage.

     

    If you need any help with this, please let us know and we’ll be happy to assist.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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    Active Contributor
    April 24, 2026

    Thanks Marquerita

     

    I have set cap to £0

     

    Colin 

    iD Mobile Employee
    April 24, 2026

    Hi ​@Colin Southgate,

     

    It's a pleasure. Thank you so much for being such an understanding customer, we truly treasure customers like yourself. If you do require any further assistance, please drop us a message and we would be more than happy to assist.
     
     
    Have a wonderful day further and a fantastic week ahead!

     

    Thanks.

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    Active Contributor
    April 24, 2026

    Thanks again Kwanele 

     

    What are the chances of either a full or partial refund for the charges ?

     

    Thanks Colin 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@Colin Southgate,

     

    Sorry to hear about the charges. 

     

    This isn’t something we’re able to review or arrange here on the Community, as it requires access to your account and billing details. The best option would be to contact our Live Chat team, who can look into the charges in full and advise whether a refund may be possible.

     

    You can reach them here: https://www.idmobile.co.uk/live-chat

     

    They’ll be able to go through everything with you and provide a clearer answer based on your specific situation.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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