billing

Hi ​@Colin Southgate,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Hi ​@Colin Southgate .

Thanks for your post. I’m sorry for any confusion caused.

Montenegro is not included in our standard 50+ inclusive roaming destinations. This means that any usage there (including data, calls or texts) is classed as chargeable roaming.

As you’ve only turned your phone on, it’s possible it has connected briefly to the local network, which can trigger data usage in the background.

To help prevent any further charges while you’re abroad, you can reduce your bill cap to £0 in your account settings, which will stop any additional chargeable usage.

If you need any help with this, please let us know and we’ll be happy to assist.

Thanks,

Marquerita

The iD Mobile Team

Thanks Marquerita

I have set cap to £0

Colin