billing

I need to cancel my old plan

I have created a new plan for £8 a month and still being charged for my old plan which isn’t really fair

iD Mobile Employee

Hi @Paul cooper,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

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