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Community Member
Marcus01
Community Member
October 3, 2026

billing

Says on my app my first bill is 2/12/2026 and 19.86. But says on my bank 10 is due in 3 days and my SIM card number has not even moved over yet either. So why am I being charged.  

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 4, 2026

    Hi ​@Marcus01,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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