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Community Member
JToonga
Community Member
Oct 28, 2026 7:28 PM UTC
Question

billing

Hi, my £20 Pay As You Go bundle was supposed to expire at 23:59 tonight, but my data stopped working much earlier. I topped up £20 to renew my bundle, but instead £2 has already been deducted for data usage, leaving me unable to purchase my usual £20 bundle.

Could you please investigate why my service stopped early, refund the £2 if it was incorrectly charged, and help me activate my new £20 bundle using the credit I’ve already paid?

    1 reply

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Oct 30, 2026 4:42 PM UTC

    Hi ​@JToonga.

     

    Thank you for your post. I’m sorry your data stopped earlier than expected and that £2 has been taken from your credit. I can see how frustrating that is, especially after topping up to renew your bundle.

     

    To look into why your service stopped early, review your usage and check the £2 charge, we’ll need to access your account. As this is a public thread, please contact us directly instead:

     

    Live chat: https://www.idmobile.co.uk/live-chat
    Social media: message us on Facebook or Instagram

     

    For your security, please don’t share personal or account details in this thread.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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