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Billing Charge Query

  • April 20, 2026
  • 1 reply
  • 4 views
W
Community Member

Hi, 

I was recently in South Africa and bought a 5 days data roaming bundle. I can see I have been charged 3 or 4 times for this. 
 

I should only be charged for a 5 day and 1 day bundle. Can you please waiver the other 5 day bundles and amend my latest invoice to pay. 

 

warm regards,

Kim 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 20, 2026

    Hi ​@WinKim,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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