Hello,

I have a question about my mobile plan and recent bills.

I have been with your network for the past three months on a plan that should cost £16 per month. However, for the last two months I have been charged £34 each month.

My plan includes unlimited allowances, and I have not travelled abroad or used any services that I believe would result in extra charges. Therefore, I don’t understand why my bills are so much higher than expected.

Could you please review my account and explain these charges? I would appreciate it if someone could contact me as soon as possible.

Thank you in advance for your help

Agnieszka K