Hi your app service has caused me serious pain and issues and preventing me from working currently.

I had a notification about unpaid bill, for which I am very bad with dates and miss deadlines all the time because of this dyslexia issue.

When I got the notification I went and check my ID app as I suspected it was this when I opened it it told me (and still does tell me) my due date is 1st of July NOTHING ABOUT UNPAID BALANCE. Nothing on my account or my phone changed for a couple days but now today 20th June I appear to be without any service which is devastating as I'm living on shoe laces ATM and have no cash in the bank. My only work is done via mobile data and is essential for me earning. You have left me in a catch 22 where I cannot pay my bills and I cannot work all because your system told me my due date was the first of July. Please I need my service restored so I can pay this bill, like I said if I had seen it was due when I checked the app I would've paid it there and then but since then the cash I had has gone into groceries. 

I can offer to pay a pound right now to get service back and then the full amount I'll clear by Monday cob.

I'll like to express this was all because your app doesn't give me the correct details, not because I ignored to pay.