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billing issues

  • June 27, 2026
  • 1 reply
  • 6 views
A
Community Member

hello, above is a ss of my bills and for some reason I am paying £24.49 twice in may and again for june as I received a message today saying my bill is due on the 30th of June however I have already paid you on the 2nd of June. Currently I am paying just shy of £49 a month and I cannot afford this why am I being charged twice please. I would like a clear reason and a resolution please. 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 28, 2026

    Hi ​@Aaron1108,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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