Hi ​@Ant123,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Hosai

Hi ​@Ant123 

Thank you for getting in touch with us. 

Please follow the above steps so that we can assist you privately.

Thank you,

Zandile 

The iD Mobile Team

Hi, My bill has been paid 2 weeks ago but in the app it shows that I have outstanding balance, why is that?

Hi ​@Kamal72,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team