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Question

billing query

  • July 17, 2026
  • 4 replies
  • 37 views

Hi, please can you advise why I have been charged almost £25 more this month? I’ve checked my bill and there is no extra charge on it?

4 replies

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 18, 2026

Hi ​@Ant123,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai


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  • iD Mobile Employee
  • July 19, 2026

Hi ​@Ant123 

 

Thank you for getting in touch with us. 

 

Please follow the above steps so that we can assist you privately.

 

Thank you,

 

Zandile 

The iD Mobile Team


  • New Contributor
  • July 25, 2026

Hi, My bill has been paid 2 weeks ago but in the app it shows that I have outstanding balance, why is that?


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 25, 2026

Hi ​@Kamal72,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team