Community Member

Question

billing query

Hi, please can you advise why I have been charged almost £25 more this month? I’ve checked my bill and there is no extra charge on it?

iD Mobile Employee

Hi @Ant123,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Hosai

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iD Mobile Employee

Hi @Ant123

Thank you for getting in touch with us.

Please follow the above steps so that we can assist you privately.

Thank you,

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

Hi, My bill has been paid 2 weeks ago but in the app it shows that I have outstanding balance, why is that?

iD Mobile Employee

Hi @Kamal72,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

4 replies