Community Member

Question

Billing query

Hi,

I have been charged more this month and I am unsure why. I have not added anything to my bill. Could it please be explained

Thank

iD Mobile Employee

Hi @LukeJ1990

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

I. Still waiting for a,reply for the same message I sent a,few days ago. Hope you have better luck

iD Mobile Employee

Hi @ClaireLP,

Thank you for reaching out to us, please accept my apologies for the inconvenience caused to you.

I have checked the account for you and do see that a reply was supplied to you.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

3 replies