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Question

Billing query

  • July 31, 2026
  • 3 replies
  • 23 views

Hi,

I have been charged more this month and I am unsure why. I have not added anything to my bill. Could it please be explained 

Thank 

3 replies

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 31, 2026

Hi ​@LukeJ1990 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai


  • New Contributor
  • July 31, 2026

I. Still waiting for a,reply for the same message I sent a,few days ago. Hope you have better luck


Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • August 2, 2026

Hi ​@ClaireLP,

Thank you for reaching out to us, please accept my apologies for the inconvenience caused to you.


I have checked the account for you and do see that a reply was supplied to you.

Thanks,
Hosai