Community Member

Billing Start

1 reply
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Hi I bought a 12 month Sim only contract on 24th September.

I received the Sim card delivery on 28th September.

I requested to switch on 2nd October.

How come I have already received a monthly bill now payable on 09th October for 8£ 8n full while I have used your service?

Gemma M

iD Mobile Employee

Hi @marie99ahmad,

Thanks for getting in touch.

Your iD Mobile contract and billing period begin from the date your order is accepted, rather than the date the SIM is delivered, activated or your existing number is transferred across.

As your contract was accepted on 24 September, you would have started being billed from this date, even though your SIM arrived on 28 September and you requested your number transfer afterwards.

This is why your bill has already been generated and is due for payment on 9 October.

Regards,

Gemma M
The iD Mobile Social Media Team

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