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Community Member
Renna9024
Community Member
September 15, 2026

bills

I paid my bill on the 11th September but my app says I owe £15? I only started using my new sim card last night but my plan has been cancelled as I apparently owe money when I already paid it.

 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 15, 2026

    Hi ​@Renna9024 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

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