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Question

Bills not showing in app or website

  • August 3, 2026
  • 1 reply
  • 6 views

Hi all

ibe signed up for a new contract approx 2 weeks . First contract payment has been deducted . But I cannot download my bill or invoice.

it’s not showing in app or website. Is it normal , don’t have to wait dorm1 full month ?

regarsds

SG

 

1 reply

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  • iD Mobile Employee
  • August 4, 2026

Hi ​@SomnathCSP 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Zandile M

The iD Mobile Team