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Question

bills taken twice PLEASE HELP.

  • August 10, 2026
  • 1 reply
  • 8 views
E
Community Member

Hi, so last month I paid my bill twice on accident, so what ID mobile did was, they took one payment on my account to pay last months bill wich went out the same day and left the other payment for next months bill (wich would've been for this month) but my worry is, Iv just had a notification from my bank to say my bill will be taken tomorrow as a direct debt from my bank account but this bill has already been paid 2 days ago they took it from my account credit but my account says my next bill is due September?

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • August 11, 2026

    Hi ​@Ellxjones 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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