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Community Member
A.F1992
Community Member
June 9, 2026
Solved

breakdown of current charges

How do I find out what my current charges relate to as a breakdown as I have unlimited usage which I haven’t exceeded. 
 

thanks 

    Geluk
    GelukAnswer
    Silver Contributor
    June 9, 2026

    Just look at your monthly bill via LINK that’s e mailed to you each month by id.😄

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    2 replies

    Geluk
    Silver Contributor
    GelukAnswer
    Silver Contributor
    June 9, 2026

    Just look at your monthly bill via LINK that’s e mailed to you each month by id.😄

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    June 9, 2026

    Hi ​@A.F1992, 

     

    Thank you for getting in touch.

     

    If you have an unlimited allowance and are seeing charges, you can view a full breakdown of your bill to see exactly what the charges relate to.

     

    To do this:

    • Log in to the iD Mobile app
    • Select Bills
    • Choose the relevant billing month
    • Tap on the bill to view the itemised breakdown

    You can also download your full itemised bill from the same section, which will show details of any charges such as add-ons, out-of-plan usage, or premium-rate services if applicable.

     

    If anything, still looks unclear after checking your bill breakdown, please contact us via Live Chat or send us a direct message through our social media platforms and a member of the team will be happy to help review it with you.

    Owethu

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