Community Member

can’t access account details for the £8.00 rolling sim for the ipad

1 reply
14 views

I can’t access the other contact details for the other £8 rolling Sim for my daughter’s iPad because I didn’t finish setting up on the app now the direct debits been cancelled on my account. I cannot pay the outstanding bill of £8 on the iPad Sim because I’m unable to successfully attach the details to the app because my daughter hasn’t charged up the iPad she doesn’t know where it is so the verification code that gets sent cannot be accessed so I need to have the direct debit set up again and it would be helpful if somebody could get in touch with me to get this sorted

Z

Zubair H

iD Mobile Employee

Hi @DeeBullDiedrick ,

Thank you for reaching out to us.

Based on the situation you've described, the iD Mobile SIM card will need to be inserted into a mobile phone that can receive text messages and notifications. Unfortunately, iPads are not able to receive the verification texts required for account registration, so you won't be able to complete the setup process using an iPad alone.

The best solution is to place the SIM card into a compatible mobile handset and then register for the iD Mobile app or online account services.

To register for the iD Mobile app or account portal:

Download the iD Mobile App from the Google Play Store or Apple App Store, or visit the iD Mobile Account Portal online.
Open the app or website and select Get Started.
Enter your preferred email address and follow the on-screen prompts.
Enter your first and last name.
Create a secure password and select Create.
Enter your active iD Mobile number if prompted to link your account.
Check your email inbox for the 6-digit verification code from iD Mobile (please check your spam or junk folder if you don't see it).
Enter the verification code to confirm your email address and complete your registration.

If you run into any issues during the registration process, please let us know and we'll be happy to help further.

Kind regards,

Zubair | iD Mobile Community Support Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.