Skip to main content
Question

can't afford my monthly bill wont to pay less

  • August 18, 2026
  • 1 reply
  • 6 views

Hello I'm wanted to change my plan. I'm struggling to pay the bill each month and would like to lower the price if possible 

1 reply

Forum|alt.badge.img+10
  • iD Mobile Employee
  • August 20, 2026

Hi ​@Janetandyharris29102021 

 

Thank you for getting in touch with us, and I am so sorry that you are struggling to make payments on your account. 

 

Kindly note you can change your plan through My Account online by following these steps:
 
1. Once logged in, go to the "Plan" tab

2. Press the "Change my plan" box

3. Select one of the plans shown on screen

4. After agreeing to the terms, press "Confirm change of plan
 
Your plan, including your new monthly line rental and allowances will change within 60 minutes of your request, however, your billing period won't change that remains the same.
 

 

Thank you,

 

Zandile M

The iD Mobile Team