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New Contributor
August 18, 2026
Question

can't afford my monthly bill wont to pay less

  • August 18, 2026
  • 1 reply
  • 6 views

Hello I'm wanted to change my plan. I'm struggling to pay the bill each month and would like to lower the price if possible 

    1 reply

    iD Mobile Employee
    August 20, 2026

    Hi ​@Janetandyharris29102021 

     

    Thank you for getting in touch with us, and I am so sorry that you are struggling to make payments on your account. 

     

    Kindly note you can change your plan through My Account online by following these steps:
     
    1. Once logged in, go to the "Plan" tab

    2. Press the "Change my plan" box

    3. Select one of the plans shown on screen

    4. After agreeing to the terms, press "Confirm change of plan
     
    Your plan, including your new monthly line rental and allowances will change within 60 minutes of your request, however, your billing period won't change that remains the same.
     

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.