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New Contributor
August 18, 2026

can't afford my monthly bill wont to pay less

  • August 18, 2026
  • 3 replies
  • 18 views

Hello I'm wanted to change my plan. I'm struggling to pay the bill each month and would like to lower the price if possible 

    3 replies

    iD Mobile Employee
    August 20, 2026

    Hi ​@Janetandyharris29102021 

     

    Thank you for getting in touch with us, and I am so sorry that you are struggling to make payments on your account. 

     

    Kindly note you can change your plan through My Account online by following these steps:
     
    1. Once logged in, go to the "Plan" tab

    2. Press the "Change my plan" box

    3. Select one of the plans shown on screen

    4. After agreeing to the terms, press "Confirm change of plan
     
    Your plan, including your new monthly line rental and allowances will change within 60 minutes of your request, however, your billing period won't change that remains the same.
     

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 20, 2026

    I've tried that it's not letting do a lower one only to move to a hight price 

    iD Mobile Employee
    August 20, 2026

    Hi ​@Janetandyharris29102021 

     

    Thank you for your response.

     

    Please send us a private message so that we can look into this for you. It may be that you are not yet eligible for a plan change; however, we will need to access your account first to confirm this.

    You can send us a private message through our social media channels on Facebook or Instagram, and we'll be happy to investigate further.

     

    Thank you, and we look forward to hearing from you.

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.