Can't download June bill

4 replies
22 views

I can't download my June bill. It keeps saying something went wrong. I've logged out, logged back in and updated the app. I can't download it on the browser either. Nothing seems to be working.

I'm able to download all my previous bills

billing

JoeKing

Silver Contributor

Try downloading it again there has been an update to the IDMobile app may be worth updating it.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

Hosai W

iD Mobile Employee

Hi @Sfrench597,

Thank you for getting in touch with us, please accept my apologies for the inconvenience caused to you.

Please confirm if you have managed to get the bill downloaded as yet or if you are still experiencing the issues?

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Sfrench597Author

New Contributor

Hi @Sfrench597,

Thank you for getting in touch with us, please accept my apologies for the inconvenience caused to you.

Please confirm if you have managed to get the bill downloaded as yet or if you are still experiencing the issues?

Thanks,
Hosai

Hello, no, I'm still having the same problem. I chatted with an agent who said that my bill should be emailed to me instead in 2-4 days. Seems a bit excessive to have to wait that long for an email to be sent

M

Michael Z

iD Mobile Employee

Hi @Sfrench597

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.