Try downloading it again there has been an update to the IDMobile app may be worth updating it. 

Joe

Hi ​@Sfrench597,

Thank you for getting in touch with us, please accept my apologies for the inconvenience caused to you.

Please confirm if you have managed to get the bill downloaded as yet or if you are still experiencing the issues?

Thanks,
Hosai
 

Hello, no, I'm still having the same problem. I chatted with an agent who said that my bill should be emailed to me instead in 2-4 days. Seems a bit excessive to have to wait that long for an email to be sent 

Hi ​@Sfrench597 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z