can't download or view the bills | iD Mobile Community
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Question

can't download or view the bills

  • October 13, 2025
  • 9 replies
  • 56 views

I can't readorview bills

9 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • October 14, 2025

I can't readorview bills

Hi are you or have you logged in via a web browser or the IDMobile app?  Try one or the other to see if the problem still exists. 

 

Joe 😃


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  • iD Mobile Employee
  • October 14, 2025

Hello ​@Shahzada 

 

Thank you for getting in touch. 

 

We are sorry to hear you are not able to view your bills. 

Is this on a browser or the iD Mobile app? Have you tried another device?

 

Natalie 


  • Author
  • New Contributor
  • October 14, 2025

App


  • Author
  • New Contributor
  • October 14, 2025

I have tried it logging out and in bit it still give problem, I should mention that in my other account it's working only for this account it's not as I have two accounts with id mobile.


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  • iD Mobile Employee
  • October 14, 2025

Hi ​@Shahzada 

 

Sorry to hear that you’re having trouble viewing your bills.

Could you please try logging in using the link below to see if you can access and view your bills?

https://my.idmobile.co.uk/login

 

Michael Z

 


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  • iD Mobile Employee
  • October 14, 2025

Hi ​@Shahzada 

 

Sorry to hear that you’re having trouble viewing your bills.

Could you please try logging in using the link below to see if you can access and view your bills?

https://my.idmobile.co.uk/login

 

Michael Z

 


  • Author
  • New Contributor
  • October 14, 2025

Yes,, here it's working, so what could be the problem in app ?


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  • iD Mobile Employee
  • October 14, 2025

Hi there ​@Shahzada 

Could you maybe try the app now and let us know if it works? 

-Zubeida.


  • New Contributor
  • October 14, 2025

No in the app it's still not opening