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New Contributor
October 13, 2025
Question

can't download or view the bills

  • October 13, 2025
  • 9 replies
  • 106 views

I can't readorview bills

    9 replies

    JoeKing
    Silver Contributor
    Silver Contributor
    October 14, 2025

    I can't readorview bills

    Hi are you or have you logged in via a web browser or the IDMobile app?  Try one or the other to see if the problem still exists. 

     

    Joe 😃

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    iD Mobile Employee
    October 14, 2025

    Hello ​@Shahzada 

     

    Thank you for getting in touch. 

     

    We are sorry to hear you are not able to view your bills. 

    Is this on a browser or the iD Mobile app? Have you tried another device?

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ShahzadaAuthor
    New Contributor
    October 14, 2025

    App

    ShahzadaAuthor
    New Contributor
    October 14, 2025

    I have tried it logging out and in bit it still give problem, I should mention that in my other account it's working only for this account it's not as I have two accounts with id mobile.

    iD Mobile Employee
    October 14, 2025

    Hi ​@Shahzada 

     

    Sorry to hear that you’re having trouble viewing your bills.

    Could you please try logging in using the link below to see if you can access and view your bills?

    https://my.idmobile.co.uk/login

     

    Michael Z

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    October 14, 2025

    Hi ​@Shahzada 

     

    Sorry to hear that you’re having trouble viewing your bills.

    Could you please try logging in using the link below to see if you can access and view your bills?

    https://my.idmobile.co.uk/login

     

    Michael Z

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ShahzadaAuthor
    New Contributor
    October 14, 2025

    Yes,, here it's working, so what could be the problem in app ?

    Zubeida H
    iD Mobile Employee
    iD Mobile Employee
    October 14, 2025

    Hi there ​@Shahzada 

    Could you maybe try the app now and let us know if it works? 

    -Zubeida.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    October 14, 2025

    No in the app it's still not opening