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Keefy61
New Contributor
May 5, 2026
Solved

Can you use your UK minutes when phoning UK from Europe (assuming it is a roaming country)

  • May 5, 2026
  • 6 replies
  • 433 views

Hi everyone, there appears to be a lot of information regarding data roaming but I haven’t seen anything regarding calling the UK from abroad (from one of the 50 roaming countries). Do I assume that you have to use something like Facetime or can you make a phone call as normal ? Also, the most important part is that I do not want to incur any additional charges  

    Best answer by Keefy61

    Many thanks Gemma, very helpful

    6 replies

    MZone
    Platinum 
Contributor
    MZone
    Platinum 
Contributor
    May 6, 2026

    https://www.idmobile.co.uk/help-and-support/international-and-roaming-charges

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 6, 2026

    Hi ​@Keefy61,

     

    Yes, you can call the UK as normal while you’re abroad – you don’t have to use FaceTime or WhatsApp (though you still can if you prefer).

     

    If you’re in one of iD’s Roam Free destinations, calls back to the UK come out of your usual allowance, just like they would at home. So as long as you’ve got minutes left, you won’t be charged anything extra.

     

    The main times you would see charges are if you:

    • run out of your inclusive minutes
    • are in a country that isn’t included in Roam Free
    • or call non-standard/premium numbers

     

    If your priority is avoiding any extra costs, a couple of simple things help:

    • double-check your destination is in the Roam Free list
    • keep an eye on your allowance while you’re away
    • set a bill cap if you want that extra peace of mind

     

    So overall, no need to rely on apps unless you want to. You can just pick up the phone and call the UK as usual.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Keefy61AuthorAnswer
    New Contributor
    May 6, 2026

    Many thanks Gemma, very helpful

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 6, 2026

    Hi ​@Keefy61,

     

    Glad I was able to assist. If there is anything else that I can assist you with, please do not hesitate to get back in touch.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    KRS
    New Contributor
    July 4, 2026

    How can u find the list of EU roam free countries?

     

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 6, 2026

    Hi ​@KRS,

     

    You are able to find the list by clicking here - https://www.idmobile.co.uk/help-and-support/eu-roaming

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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