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New Contributor
September 17, 2025
Question

cancelled direct debit - what's going on?

  • September 17, 2025
  • 5 replies
  • 115 views

I keep getting texts from ID saying my direct debit has been cancelled by my bank. My bank deny it, ID reinstates it, and the whole process starts again. 

 

I don't know what to do? 

    5 replies

    iD Mobile Employee
    September 17, 2025

    Hi ​@Carlie89 

     

    We’re sorry to hear this. 

     

    Does this happen every month?

     

    Anika

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    Carlie89Author
    New Contributor
    September 17, 2025

    Hi ​@Anika A 

    I've only been with you guys a couple of weeks. I haven't even paid my first one yet. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 18, 2025

    Hi there ​@Carlie89, I would recommend contacting your bank and ask for more details.

     

    Thanks,

    Tyler

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    Carlie89Author
    New Contributor
    September 18, 2025

    @Tyler C every time I ask my bank, they say they haven't cancelled anything. I'm going round in circles. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 18, 2025

    Hi there ​@Carlie89, please contact our live-chat to investigate further:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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