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Question

cancelled direct debit - what's going on?

  • September 17, 2025
  • 5 replies
  • 70 views
C
New Contributor

I keep getting texts from ID saying my direct debit has been cancelled by my bank. My bank deny it, ID reinstates it, and the whole process starts again. 

 

I don't know what to do? 

    5 replies

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • September 17, 2025

    Hi ​@Carlie89 

     

    We’re sorry to hear this. 

     

    Does this happen every month?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor
    • Carlie89
    • Author
    • New Contributor
    • September 17, 2025

    Hi ​@Anika A 

    I've only been with you guys a couple of weeks. I haven't even paid my first one yet. 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 18, 2025

    Hi there ​@Carlie89, I would recommend contacting your bank and ask for more details.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor
    • Carlie89
    • Author
    • New Contributor
    • September 18, 2025

    ​@Tyler C every time I ask my bank, they say they haven't cancelled anything. I'm going round in circles. 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 18, 2025

    Hi there ​@Carlie89, please contact our live-chat to investigate further:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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