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Question

cancelled in error

  • March 28, 2026
  • 1 reply
  • 1 view
CharlottePhone
Community Member

Hi I’ve cancelled the wrong contract, pls can you reinstate! 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • March 28, 2026

Hi ​@CharlottePhone,

Thank you so much for getting in touch, I'm sorry to hear that you disconnected the incorrect the account.
If the account is disconnected already, we are unable to get this activated again however if this is still active and pending a disconnection, we can then get this cancelled.

Thanks,
Hosai

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