A few nights ago I had a lengthy chat with one of your live assistants, I was hoping to get a new sim and do an internal number transfer, they explained I Can not do this so I just went and upgraded my current sim on the same deal. I Explained the Sim package that I had purchased on a 12 month contract had not been used and was within the cooling off period and as I no longer need it can I cancel it.
The insisted this had been actioned, however today I have gone on my account and I can still see the package is active, they did no cancel it and I would like to speak with someone to have this cancelled.
The live chat is hard for me to get the time to speak with someone due to working hours, I was unable to find a support email so have come here for an async discussion to see if I can please have this sim cancelled as I do not want to be paying for it for 12 months and requested termination during the cooling off.
Thank you
Cancelling during cooling off... You didn't cancel it
Best answer by Hosai W
Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
Hosai
+3Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
Hosai
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
