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Question

Cannot download latest bill

  • September 22, 2025
  • 5 replies
  • 124 views
U
Active Contributor

Not the first time this has happened.  I received notification that my latest bill was ready several days ago however I’m still unable to download it.  The other links still work however when I click the Download as PDF link for Sept 2025, I get the Oops… something went wrong. Please try again message.

 

 

    5 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • September 22, 2025

    Hi ​@undrop79  sorry to hear this, is this the same on the app too?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    U
    Active Contributor
    • undrop79
    • Author
    • Active Contributor
    • September 22, 2025

    Yes, same thing on the mobile app.  Only seems to be an issue with my Sept 2025 bill.

     

     

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 23, 2025

    Hi there ​@undrop79, our app teams are aware of an issue regarding Septembers bill, and are working to resolve this ASAP.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    U
    Active Contributor
    • undrop79
    • Author
    • Active Contributor
    • September 23, 2025

    Seems to be working now thanks

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • September 24, 2025

      We’re glad to hear ​@undrop79!

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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