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Active Contributor
September 22, 2025
Question

Cannot download latest bill

  • September 22, 2025
  • 5 replies
  • 136 views

Not the first time this has happened.  I received notification that my latest bill was ready several days ago however I’m still unable to download it.  The other links still work however when I click the Download as PDF link for Sept 2025, I get the Oops… something went wrong. Please try again message.

 

 

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    5 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 22, 2025

    Hi ​@undrop79  sorry to hear this, is this the same on the app too?

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    undrop79Author
    Active Contributor
    September 22, 2025

    Yes, same thing on the mobile app.  Only seems to be an issue with my Sept 2025 bill.

     

     

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2025

    Hi there ​@undrop79, our app teams are aware of an issue regarding Septembers bill, and are working to resolve this ASAP.

     

    Thanks,

    Tyler

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    undrop79Author
    Active Contributor
    September 23, 2025

    Seems to be working now thanks

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 24, 2025

    We’re glad to hear ​@undrop79!

     

    Thanks,

    Tyler

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