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Question

Cannot download latest bill

  • September 22, 2025
  • 5 replies
  • 63 views

Not the first time this has happened.  I received notification that my latest bill was ready several days ago however I’m still unable to download it.  The other links still work however when I click the Download as PDF link for Sept 2025, I get the Oops… something went wrong. Please try again message.

 

 

5 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 22, 2025

Hi ​@undrop79  sorry to hear this, is this the same on the app too?


  • Author
  • Active Contributor
  • September 22, 2025

Yes, same thing on the mobile app.  Only seems to be an issue with my Sept 2025 bill.

 

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 23, 2025

Hi there ​@undrop79, our app teams are aware of an issue regarding Septembers bill, and are working to resolve this ASAP.

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • September 23, 2025

Seems to be working now thanks


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 24, 2025

We’re glad to hear ​@undrop79!

 

Thanks,

Tyler