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Community Member
LadyGAGA
Community Member
October 8, 2026
Question

Cannot reinstate direct debit on app

I have accidentally cancelled my direct debit. I cannot seem to set it up again through the ID mobile app

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 9, 2026

    Hi ​@LadyGAGA,

     

    If you've accidentally cancelled your Direct Debit, we'd recommend trying to set it up again through your online account on the iD Mobile website rather than the app.

     

    https://my.idmobile.co.uk/

     

    If you're unable to set it up there as well, please let us know and we'll be happy to advise further.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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