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Question

cant I download my latest bill

  • January 13, 2026
  • 6 replies
  • 61 views
M
New Contributor

I keep receiving a something went message when Im trying yo download my latest bill

    6 replies

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • January 13, 2026

    Hi ​@mark1966 ,

     

    I’m sorry you’re seeing the “something went wrong” message when trying to download your latest bill. To access your bill on the app, please try the following steps:

    Open the iD Mobile app and log in.

    Go to My Account → Bills & Payments.

    Select the bill you want to view.

    Tap Download PDF.
     

    If the issue persists, try logging out and back in or updating the app to the latest version. If it still doesn’t work, please let us know,

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • mark1966
    • Author
    • New Contributor
    • January 13, 2026

    I've uninstalled the app and reinstalled it. I've logged into the website  Im still getting the same message that something went wrong try later 

    J
    Active Contributor
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    • JustEddy
    • Active Contributor
    • January 13, 2026

    I`m having the exact same issue, on my computer and iPhone APP. This needs looking in to. 

    M
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Michael Z
    • iD Mobile Employee
    • January 13, 2026

    Hi ​@JustEddy 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Michael Z
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
    New Contributor
    • Warwick76
    • New Contributor
    • May 27, 2026

    I have this same problem, same error message, on both the app and website.  It only applies to my most recent bill.  The older ones open fine.

    Owethu M
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Owethu M
    • iD Mobile Employee
    • May 27, 2026

    Hi ​@Warwick76, 

     

    Thank you for reaching out. I do apologise that you are having issues downloading the latest bill. 

     

    Please note that we are aware of the issue and this is being investigated but the technical team. 

     

    Owethu

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