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New Contributor
April 17, 2026
Question

cant log into app to make a payment

  • April 17, 2026
  • 5 replies
  • 31 views

i have a new number and can’t log in to make a payment 

    5 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    April 17, 2026

    Hi ​@tyler cheeseman ,
     

    Sorry you’re having trouble logging in.

    To make a payment now:

    • 0333 003 0001 or 0333 003 7777 (automated line)
     

    In the app:

    • Open iD Mobile app
    • Tap Account
    • Go to Billing
    • Select Make a payment
    • Enter card details and confirm
     

    If you can’t log in, try using your email instead of number or reset your password via Forgotten password.

     

    Lamiya

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    New Contributor
    April 17, 2026

    i don’t have the same hinged to get the code to log in

    iD Mobile Employee
    April 17, 2026

    Hi ​@tyler cheeseman 

     

    Thank you for the message, you can try a manual payment to see if you can make a payment and if still an issue let us know so we can private message you.

     

    MANUAL PAYMENT

     
    You can easily make payments through the automated phone service as we are unable to take payments on a Live chat. Just dial 0333 003 0001, 0333 003 7777 from your iD Mobile phone, and select option 2, then option 1 to make a payment. Enter the amount you’d like to pay and then enter your card details. Both of the above options are quick and secure, and can be done without having to speak to anyone.
    Alternatively, if you don't have access to the ID Mobile number you can dial 03330030001 to make your manual payment. The above options are quick and secure and can be done without having to speak to anyone.

     

    Michael Z

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    New Contributor
    May 11, 2026

    can i not log back into my account any other way 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 11, 2026

    Hi ​@tyler cheeseman,

     

    You are able to try logging into your account using the iD Mobile website, if you are still facing issues after that, we recommend contacting our live chat team to see what they are able to do. 

     

    You can reach them by clicking here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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