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cant login to app, can login online. cant alter spend cap online only on the app

  • May 24, 2026
  • 1 reply
  • 4 views
H
Community Member

As title, can’t login via the app it gets stuck in a loop of me putting in my password and then going back to login page

 

i I need to adjust my spend cap which I don’t think is possible via online site only on the app

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • May 24, 2026

    Hi ​@Henzirxn 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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