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Question

change bill date

  • May 10, 2026
  • 1 reply
  • 1 view
T
Community Member

Hi i have been put forward for a full time position which is now monthly pay. I am struggling to get through to anyone which is a joke! Seeing as im a paying customer i have rights to speak to an advisor about my account? The chat bot just does not understand anything i say and the phone number provided has no option to speak to anyone which is appalling service. I cannot pay my bill until the end of the month and theres not one person i can talk to to sort this problem out? What are my options?

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • May 10, 2026

    Hi ​@Ts1209 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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