Hi ​@DonnaM95,

Thank you for your post.

Once you've received your iD Mobile SIM and your account is active, you can change your Direct Debit payment date by following these steps:

Log in to My Account:

1. https://my.idmobile.co.uk/login  
2. Select Bills.
3. Click Manage your payments.
4. Select Change your payment date.
5. Choose your preferred payment date, review the Terms & Conditions, and then click Submit.

Please note:

• Due to the Direct Debit process, your payment may leave your bank account up to 3 working days after your chosen payment date.
• Any Direct Debit that is already pending will still be collected on the original due date.
• Your billing period will change to align with your new payment date.
• Your allowances will refresh on your new billing date.
• Your next billing period may be longer than usual while the change takes effect. As a result, your allowances and line rental will be pro-rated, which means your next bill may be higher than normal.

I hope this helps. If you have any further questions, please let us know.

Regards,

Gemma M

The iD Mobile Social Media Team