change direct debits payments

I can't open the page with my secondary phone number to change my payment account. It shows that I'm disconnected. How can i change it?

iD Mobile Employee

Hi @Ewa B.

Thank you for sharing. I am sorry you are having trouble changing the payment account for your second number.

Could you please let us know whether you previously had a contract with us that was linked to that mobile number?

If so, your online account may still be registered to that earlier account, which would explain why the page shows as disconnected.

Thanks,

Marquerita

The iD Mobile Team

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