Community Member

change of direct debit

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Hi I have switch my direct debit date which would’ve been the 9th to the 20th we still have to pay the bill on the ninth only got contract Thursday only got the phone Friday. Can’t use it till Tuesday to my number moves over

M

Marquerita T

iD Mobile Employee

Hi @Sally56.

Thank you for sharing.

Your first bill was most likely generated before the new date was applied, which is why a payment is still due on the 9th. We charge in proration, so your first bill only covers the days from when your plan started up to your billing date.

Once that bill has been taken, your Direct Debit will move to the 20th and your later bills will be collected on that date.

Thanks,

Marquerita

The iD Mobile Team

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