Hi ​@HaRoLu 

Thank you for getting in touch with us.

To keep your existing number, you’ll need to make sure you upgrade to a SIM-only deal on your current plan, rather than taking out a new separate plan.

If a new plan was taken instead, your number won’t automatically move across but don’t worry, we can help check this for you.

Please send us a private message so we can take a look at your account and make sure everything is set up correctly

Thank you,

Zandile M,

The iD Mobile Team 

This is helpful. I have made the mistake of upgrading to a sim only but I’ve not requested to keep my existing number. I wish to keep my existing number. 

Hi ​@HaRoLu,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

-Anneline