Skip to main content
New Contributor
April 11, 2026

change of plan

  • April 11, 2026
  • 3 replies
  • 28 views

ive switched to sim only as my contract was finished,. how do i cancel old billing contract with id and keep same number with sim only id

 

    3 replies

    iD Mobile Employee
    April 11, 2026

    Hi ​@HaRoLu 

     

    Thank you for getting in touch with us.

     

    To keep your existing number, you’ll need to make sure you upgrade to a SIM-only deal on your current plan, rather than taking out a new separate plan.

    If a new plan was taken instead, your number won’t automatically move across but don’t worry, we can help check this for you.

    Please send us a private message so we can take a look at your account and make sure everything is set up correctly

     

    Thank you,

     

    Zandile M,

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    HaRoLuAuthor
    New Contributor
    April 11, 2026

    This is helpful. I have made the mistake of upgrading to a sim only but I’ve not requested to keep my existing number. I wish to keep my existing number. 

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    April 13, 2026

    Hi ​@HaRoLu,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    -Anneline