change plan after phone contract ended

Forum|Forum|3 months ago
May 24, 2026
1 reply
20 views

I have cancelled my phone contract as the 2 year contract had ran out. I have now replaced this with a rolling 30 day SIM card plan with ID mobile. On my plan details, it continues to state I have my recently cancelled contract. has anyone experienced this before? I assume it will just take a day or two to update the details of my account details.

Any help would be appreciated

Gemma M

iD Mobile Employee

Hi @Slhyanunne,

I am so sorry to hear of the issues that you are experiencing with re-registering your plan, however as this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

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