Solved
changed plan but been billed for older plan
I’ve changed to a plan and changed Sim & received email saying I’ll be billed initially for £4 a month, then received email saying I’ll be billed for old plan. What to do?
Gemma MAnswer
iD Mobile Employee
September 20, 2026
Hi
I'm sorry for the confusion with the emails and the different amounts you're being shown.
As you've recently changed your plan, this may be related to the changeover between your old and new plan, including any pro-rata billing while the new plan takes effect.
However, as we're unable to view your billing details here on the Community, we'd recommend contacting our Customer Service Team via Live Chat so they can check which plan is currently active and confirm exactly what you'll be charged: https://www.idmobile.co.uk/live-chat
They'll be able to review both amounts and make sure everything has been set up correctly.
Regards,
Gemma M
The iD Mobile Social Media Team
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