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New Contributor
Jojobah
New Contributor
September 18, 2026
Solved

changed plan but been billed for older plan

  • September 18, 2026
  • 3 replies
  • 26 views

I’ve changed to a plan and changed Sim & received email saying I’ll be billed initially for £4 a month, then received email saying I’ll be billed for old plan. What to do? 

    Best answer by Gemma M

    Hi ​@Jojobah,

     

    I'm sorry for the confusion with the emails and the different amounts you're being shown.

     

    As you've recently changed your plan, this may be related to the changeover between your old and new plan, including any pro-rata billing while the new plan takes effect.

     

    However, as we're unable to view your billing details here on the Community, we'd recommend contacting our Customer Service Team via Live Chat so they can check which plan is currently active and confirm exactly what you'll be charged: https://www.idmobile.co.uk/live-chat

     

    They'll be able to review both amounts and make sure everything has been set up correctly.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    September 20, 2026

    Hi ​@Jojobah,

     

    I'm sorry for the confusion with the emails and the different amounts you're being shown.

     

    As you've recently changed your plan, this may be related to the changeover between your old and new plan, including any pro-rata billing while the new plan takes effect.

     

    However, as we're unable to view your billing details here on the Community, we'd recommend contacting our Customer Service Team via Live Chat so they can check which plan is currently active and confirm exactly what you'll be charged: https://www.idmobile.co.uk/live-chat

     

    They'll be able to review both amounts and make sure everything has been set up correctly.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      JojobahAuthor
      New Contributor
      September 20, 2026

      Thank you- yes, got the answer I needed from the chat.

      Owethu M
      iD Mobile Employee
      Owethu M
      iD Mobile Employee
      September 21, 2026

      Hi ​@Jojobah, 

       

      Thank you confirming. Please feel free to reach out via Live Chat whenever you need any assistance. 

       

      Owethu

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