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New Contributor
August 7, 2026
Question

changed to a SIM only plan, got emailed a different price.

  • August 7, 2026
  • 3 replies
  • 29 views

 

    3 replies

    New Contributor
    August 7, 2026

     

    I don’t understand why the price is different. If anyone has any ideas.

    Decembersangel72
    Gold Contributor
    Gold Contributor
    August 8, 2026

    Hi ​@AlexSmith6652 
     

    As we are iD Mobile customers, like yourself, we have no access to your account details and so your best bet is to contact an advisor via Live Chat to discuss this and ongoing payments (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

    iD Mobile social media accounts:-


    or email socialqueries@idmobile.co.uk.


    Good luck x

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    New Contributor
    August 8, 2026

    Thank you for your reply, i just wondered if anyone else had come across this. Many thanks!

    iD Mobile Employee
    August 9, 2026

    Hi ​@AlexSmith6652 .

     

    You’re very welcome. We’re glad we could help, and we look forward to hearing from you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.