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Community Member
January 28, 2026
Question

Changed to direct debit

  • January 28, 2026
  • 1 reply
  • 18 views

I have recently changed the bank direct debit details, as a result I paid January via the payment method and account says next payment due 19/02/26. But I have received a SMS telling me the direct debit has failed and charges could be made please advise you have received the January payment 

    1 reply

    iD Mobile Employee
    January 29, 2026

    Hi ​@Sallyfabia 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

    -Michael

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.