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Question

Changed to direct debit

  • January 28, 2026
  • 1 reply
  • 8 views
S
Community Member

I have recently changed the bank direct debit details, as a result I paid January via the payment method and account says next payment due 19/02/26. But I have received a SMS telling me the direct debit has failed and charges could be made please advise you have received the January payment 

1 reply

M
iD Mobile Employee
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  • Michael Z
  • iD Mobile Employee
  • January 29, 2026

Hi ​@Sallyfabia 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

-Michael
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