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Question

changing direct debit card

  • May 14, 2026
  • 1 reply
  • 7 views
D
Community Member
  • DrKD
  • Community Member

Hi there, 

 

How do I change my direct debit card? When I try to do it on the app it just says Oops something went wrong.

 

Best wishes,

 

Katy

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • May 14, 2026

    Hi ​@DrKD,

     

    Thank you for your message.

     

    We are very sorry to hear that you are unable to update your banking details in the app due to an error. We understand how frustrating this can be, and we apologise for any inconvenience caused.

    To help resolve this, we recommend trying the following steps:

    Log in via the website: https://my.idmobile.co.uk/login
     to check if the issue persists there
    Uninstall and reinstall the app, then try again
    Ensure your app is fully updated to the latest version

    If the issue continues after trying the above steps, please contact our team on 0800 049 2376, and they will be more than happy to assist you further with updating your banking details.

     

    Thanks.

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