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Question

Changing direct debit day

  • April 22, 2026
  • 1 reply
  • 3 views
S
Community Member

I set my new phone up on the 8th April and changed my direct debit date to the 1st of every month via the app. A payment has come out today but when I try to change the date to the first it says I already have?

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • April 22, 2026

    Hi ​@Suzanne05 ,
     

    Thanks for your message, and I’m sorry for the confusion. I understand it’s frustrating when the app shows one thing but your bank shows another.
     

    What’s likely happening:

    • Direct Debit changes can take 1 billing cycle to fully update
    • If a payment was already scheduled before the change, it can still be taken on the old date
    • The app may show the new date is set, but it won’t always override an already pending payment
     

    Please try this:

    • Check your billing section in the app to confirm the next scheduled payment date
    • Wait 24–48 hours and try again (sometimes changes need time to fully sync)
    • If it still shows “already set,” it means the change is active but pending system update

     

    Lamiya

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