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changing payment details

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my daughters phone is with I’d . For years i have paid . Now im unemployed she needs to take over payments . Tried doing this but not working . Her name is obviously different to mine and surname .

Gemma MAnswer

iD Mobile Employee

Hi @Shabishop,

I'm sorry to hear about your situation.

If the account is staying in your name and you simply want your daughter to make the payments, there's no need to change the account holder details. You can update the Direct Debit to use a different bank account by following the steps below:

To change your Direct Debit details:

Log in to the iD Mobile app or My Account online.
Go to Billing.
Select Manage my Direct Debit.
Click Manage my details.
Follow the on-screen instructions to enter the new bank account details.

To set up a new Direct Debit:

Log in to the iD Mobile app or My Account.
Go to My Billing.
Select Setup or Manage my Direct Debit.
Follow the on-screen steps.

Your monthly Direct Debit will usually be taken around 14 days after your bill is issued.

Please note that a new Direct Debit can take up to 10 working days to become fully active on the account. If a payment is due within that time, we'd recommend making a manual payment to avoid any disruption to the service.

If you're trying to transfer ownership of the account into your daughter's name, please note that this would not be possible, you are however able to request 3rd party access for her.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma MAnswer

iD Mobile Employee

Hi @Shabishop,

I'm sorry to hear about your situation.

If the account is staying in your name and you simply want your daughter to make the payments, there's no need to change the account holder details. You can update the Direct Debit to use a different bank account by following the steps below:

To change your Direct Debit details:

Log in to the iD Mobile app or My Account online.
Go to Billing.
Select Manage my Direct Debit.
Click Manage my details.
Follow the on-screen instructions to enter the new bank account details.

To set up a new Direct Debit:

Log in to the iD Mobile app or My Account.
Go to My Billing.
Select Setup or Manage my Direct Debit.
Follow the on-screen steps.

Your monthly Direct Debit will usually be taken around 14 days after your bill is issued.

Please note that a new Direct Debit can take up to 10 working days to become fully active on the account. If a payment is due within that time, we'd recommend making a manual payment to avoid any disruption to the service.

If you're trying to transfer ownership of the account into your daughter's name, please note that this would not be possible, you are however able to request 3rd party access for her.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

Happy peace

New Contributor

This does but work it says needs to be the same name as account t holder

Gemma M

iD Mobile Employee

Hi @Happy peace,

Thanks for letting us know.

If the system is asking for the name to match the account holder, please keep the iD Mobile account holder’s name as it currently appears on the account.

You can then update the bank details to the account you would like the Direct Debit payments to come from.

Please give this a try and let us know if you’re still having trouble making the change.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

Happy peace

New Contributor

This did not work either