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New Contributor
JoJoGG
New Contributor
September 20, 2026
Question

charge added on my bill

I have tried repeatedly to get information on what charge has been added to my current bill, it's twice my monthly payment! I cannot afford this to happen every month so I need to know what it is!!!

    3 replies

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    September 21, 2026

    Hi ​@JoJoGG.

     

    Thank you for your post.  I'm sorry you haven't been able to get an answer about the extra charge on your bill. I understand how worrying that is, and why you want to know what it is.

     

    So that we can review your account and explain the charge, please contact us directly through our live chat: https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    JoJoGGAuthor
    New Contributor
    September 21, 2026

    Your live chat hours and response times don't suit me

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 22, 2026

    Hi ​@JoJoGG,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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