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Charge extra bill

  • November 28, 2024
  • 2 replies
  • 36 views

My Sim Plan 30 gb monthly 7 pound. But this months you charg 43 pound..and deactivated my sim.  .Than i pay 43 pound and active my sim...now i want konw why my sim bill increase and i want refund my money. 

2 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • November 28, 2024

Hi there ​@Ruhel Ahmed Rayhan 

Does your bill not show why you have these additional charges?

Either via the app or online portal → Bills → View previous bills

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8279 replies
  • November 30, 2024

Hi ​@Ruhel Ahmed Rayhan 

 

Have you checked your bill itself to see what the extra charges may be for?

 

Have you upgraded to the £7 plan recently?

 

Tom