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charge for data minutes and texts

  • October 23, 2025
  • 1 reply
  • 28 views
J
New Contributor

Hi there is a charge of £2.49 for the above and I don’t understand why. Can you help?

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • October 23, 2025

    Hi ​@JaneBezza ,

     

    Thanks for getting in touch. The £2.49 charge is likely for usage outside your plan, such as extra data, minutes, or texts. To confirm the exact reason, please email socialqueries@idmobile.co.uk with your account details and we’ll be happy to check this for you.


    Best regards,


    Lamiya
    iD Mobile Social Media Team

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