Community Member

charged £45 for data because im abroad but i didnt autherise thai

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Data roaming charge but I didn’t authorise

M

Michael Z

iD Mobile Employee

Hi @Melon123.

Did you turn your mobile data on while abroad, and is your bill cap set to £0?

The only way you would receive a data charge is if you connected to a network abroad that is not included in our free roaming countries, or if you did not purchase a roaming add-on and had a bill cap set. In this case, charges may apply when your device connected to the network while mobile data was turned on.

-Michael Z

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