Community Member

charged 75 pounds

1 reply
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Ho how come I got a 75 pound charge when then phone bill is capped

Gemma M

iD Mobile Employee

Hi @Ethan15,

If you've received a £75 charge, it's likely that your bill cap is currently set to £75. The bill cap doesn't stop all charges automatically. Instead, it sets the maximum amount that can be spent on out-of-plan services, such as international roaming, premium rate numbers, and other chargeable services.

If you'd like to prevent these types of charges in future, you can reduce your bill cap to £0 by following these steps:

Sign in to the iD Mobile app or your online account.
Go to Account.
Select Bill Cap.
Change the bill cap to £0.
Save the changes.

You may also want to check your itemised bill to see exactly what the £75 charge relates to. If anything doesn't look right, let us know and we'll be happy to point you in the right direction.

Regards,

Gemma M
The iD Mobile Social Media Team

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