Hi ​@ironeasyqueen 

 

Thanks for your message. I understand why the MMS charges would be concerning.

As mentioned, any message that includes emojis, images, or other media is treated as an MMS, which is why the 55p charge applied.

To help prevent unexpected out-of-plan charges like this in the future, you can set a bill cap of £0. This will stop your account from incurring any additional charges outside of your monthly plan. Here’s how to do it:

1. Log in to your iD Mobile online account or app.

2. Go to the Billing or Account Settings section.

3. Select Set Bill Cap.

4. Enter £0 as your cap amount and confirm.

Once set, you won’t be charged for out-of-plan usage, including MMS, data usage, or premium rate numbers.

If you’d like us to review the MMS charges in detail, please contact our support team directly via live chat or social platforms.

-Owethu
 

Hi it was a simple text sent to customers . And says sms on the top 
 

Hi ​@ironeasyqueen,

Thank you for the above details.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
 

I'll speak to you there.

Thanks,
Hosai