Skip to main content
Sophie W
Community Member
Community Member
February 9, 2026

charged incorrectly

  • February 9, 2026
  • 2 replies
  • 35 views

Why is my bill higher than it should be. I should pay £42.99 a month but I have been charged £66.83 in February 

    2 replies

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    February 9, 2026

    Pro rata billing probably. Read your bill, pay attention to the dates.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    February 9, 2026

    Hi ​@Sophie W,

     

    The higher February bill is likely due to pro-rata charges, which happens when your billing period overlaps with changes to your plan, extra usage, or one-off adjustments. I’d recommend checking your bill closely, especially the billing dates and any out-of-plan charges to see exactly what’s included by  these steps:

    Open the iD Mobile app on your phone.

    Tap Bills from the main menu.

    Select the billing period you want to view.

    Review the breakdown of charges, including plan, usage, and any one-off or out-of-plan costs.

    You can also download a PDF of your bill if needed for records.
     

    This will help you see why your February bill may be higher than usual.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.