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New Contributor
Hawraz
New Contributor
October 1, 2026
Question

Charged me extra!!

I'm in holiday and i haven't use any data this month but i hot new bill £25 extra this month!! Are you seriously!!! Why i have to pay £35 this months while i haven't use any data this month!!! 

      3 replies

      iD Mobile Employee
      Marquerita T
      iD Mobile Employee
      October 2, 2026

      Hi ​@Hawraz.

       

      Thank you for sharing. I am sorry to hear about the unexpected charge on your bill, especially while you are on holiday.

       

      Your device may have connected to a foreign network that is not covered by our standard roaming allowances, which can result in additional charges even if you have not actively used data. Phones can use data in the background, for example for app updates or location services, without you realising.

       

      Thanks,

      Marquerita

      The iD Mobile Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      HawrazAuthor
      New Contributor
      October 2, 2026

      I never used data in roaming and you can't cheating me, I stopped the direct debit and i don't pay extra, I'm not stupid, you can stop my package and i will switch to another network a soon as possible. 

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      October 4, 2026

      Hi ​@Hawraz,

       

      I've just sent you a private message to help get this sorted.

       

      To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

       

      You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

       

      We'll speak to you there.

       

      Thanks,

       

      Gemma M

      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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