Skip to main content
Question

charged more despite no extra usage

  • June 2, 2026
  • 1 reply
  • 3 views
H
Community Member

The reason why I joined ID mobile is because they said they do’t raise prices mid-contract. Why have I been charged £7.92 instead of £7.00 but my bill in the app says £7 only?? How do I get a refund?

1 reply

Hosai W
iD Mobile Employee
Forum|alt.badge.img+5
  • Hosai W
  • iD Mobile Employee
  • June 3, 2026

Hi ​@h1234567,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement