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Community Member
h1234567
Community Member
June 2, 2026
Question

charged more despite no extra usage

The reason why I joined ID mobile is because they said they do’t raise prices mid-contract. Why have I been charged £7.92 instead of £7.00 but my bill in the app says £7 only?? How do I get a refund?

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
June 3, 2026

Hi ​@h1234567,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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